This is the second in a series of FAQs – Frequently Asked Questions – that ProtoCAM hears from customers who call or email. Topic #2 concerns getting a quote for a prototype / part, including:
- How do I get a quote from ProtoCAM?
- How long will it take to get a quote
- Why doesn’t ProtoCAM use instant online quoting?
(Note – we hear people refer to the item they want quoted as both a part and a prototype; we’ll call it a part in this blog post.)
To provide you with an accurate price quotation for the parts you want us to make, we ask customers to complete the Request for Rapid Prototype Quote form on our website. This provides you with the opportunity to upload your 3D CAD file and provide additional information about the part’s specifications and how it will be used. The more information you provide, the better we are able to address your request.
Our engineers work on quotes between 7:00 AM and 5:00 PM Eastern Standard Time Monday through Friday, and can generally provide a price quotation in two business hours or less. If it is sent after hours, we’ll work on it first thing in the morning and typically send out your quote by 10 AM. Quotes are normally delivered via email in a PDF file, but if you require something outside of this regular process, just let us know.
ProtoCAM does not use instant online quoting because we believe your request deserves the attention our dedicated engineers offer. We have years of experience providing rapid prototyping services and bring a depth and breadth of technical and practical knowledge that cannot be replicated in a computer-generated quote. Instant online quotes are fast, but may not necessarily be good. We want to understand your part and how it is going to be used so that we can provide you with the best possible solution at the best price. In many cases, we can apply our expertise to find better and possibly less expensive ways to make your part.
Rapid prototype quotes FAQ summary:
- How do I get a quote from ProtoCAM? Answer: Use the Request for Rapid Prototype Quote form
- How long will it take to get a quote? Answer: Usually a couple of hours
- Why doesn’t ProtoCAM use instant online quoting? Answer: ProtoCAM can do it better with people providing your quote!