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ProtoCAM: Additive Manufacturing, 3D Printing and Rapid Prototyping.

ProtoTip: The Interactive Customer Journey

October 20, 2021
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  • Testimonials

    • "The Carbon [Digital Light Synthesis] 3D printing process was the perfect half step between late-stage functional prototyping and production. Aesthetics were crucial, and unless told otherwise, no one was able to identify the product was 3D-printed. [The process] accelerated business development and helped reduce risk as we approached tooling." — Michael DiCanzio, independent
    • "As an emerging 3D modeling student at DeSales University, it was an incredibly valuable opportunity to learn more about the new innovations in 3D printing technology and how ProtoCAM couples its technical expertise with artistic value such as custom finishing to deliver a final product that exceeds the client's expectations." — Austin Kaplan, Desales University
    • “ProtoCAM's best attribute is their attention to detail and customer service. Their willingness and desire to keep in touch with me is impressive, and physical walkthroughs ensure quality standards are being met.” — Todd Frick, Versatek
    • "Our first experience with ProtoCAM last month was excellent. Quoting was prompt, engineering emailed and we spoke on the phone about a potential issue with the geometry of the parts so there were no surprises, the service was fast and delivery quick, the printed parts were of excellent quality, and all of the staff I dealt with were courteous and professional. You guys knocked it out of the park!" — Chris Davenport, RPC
    • "ProtoCAM has been most helpful in responding to our needs. Their knowledge of stereolithography and CAD, and their application of these technologies has helped us reshape our ideas to reality in the shortest possible time frame." — Kenneth Raines, B. Braun Medical
    • “ProtoCAM's turnaround times are exceptional, and their prices compared to others are always better. There's a lot more value added in working with ProtoCAM.” — Matthew Bellenoit, B. Braun Medical

At ProtoCAM, our number one priority is getting to know our customers and their unique projects so that we can deliver the best products possible. For “Get to Know Your Customers Day,” we’re sharing what our customer journey looks like from start to finish, and how we keep the process interactive and educational with The ProtoCAM Distinction.

Our journey begins when you place an order via our online quoting options. You have the choice between utilizing our instant quoting platform, or our engineer-assisted quoting form. No matter which you choose, our customer service representatives will review your project requirements and contact you with any clarifications that might be needed before passing the project on to our experienced engineers. Our friendly customer service staff will also remain in contact with you throughout the manufacturing process regarding your project timeline, cost, and delivery requirements.

Once our engineers receive your unique 3D project, they will connect with you to discuss technology, materials, and finishing options. Not sure about the best options for your project? Our engineering experts will work with you to discuss which options will yield ideal results and best meet your needs, educating you along every step of the additive manufacturing process. We work with our customers and their projects on an individual basis in order to understand exactly what their goals are and what they would like their end product to be, and then help bring that vision to life.

Your project then moves on to manufacturing, where it is carefully monitored by our engineers to ensure excellence in every build. After the part is built, our finishing technicians step in to complete the additive manufacturing process, utilizing the project details discussed with your engineer to finalize your ideal end part with our advanced finishing techniques. Finally, your part is inspected to ensure compliance with your specific parameters, and then carefully packaged using environmentally-friendly materials and shipped to your desired location, thus completing the customer journey.

Here at ProtoCAM, we do additive manufacturing differently. The ProtoCAM Distinction means that we’re available throughout the entire additive manufacturing process, from initial idea to end product, and we have the capabilities and know-how to guide any project–from prototype to production–to completion. Join us on our customer journey to discover your ideal end product today.

Ready to Bring Your Own 3D Additive Manufacturing Project to Life?

Request a quote (instant or engineer-assisted) and let us aid you in producing your high-quality parts and prototypes.